Frequently Asked Questions

1) How will it take to receive the POS items I have ordered?

A: Items that are in-stock will arrive at their final destinations within 12 days. If an item is on backorder or has yet to arrive at the DAS warehouse, you may still order it, but be advised that it will not ship to you until it is in-stock. If you have an issue with an order you placed, please fill out the form at this link: Phusion Web Order Support Form

2) I placed an order over 12 days ago, and I have yet to receive some / all of my items. Who can help me with my order?

A: You can reach out to Jim Murphy (J.Murphy@getdas.com), Erik Wagner (E.Wagner@getdas.com), or Stacy Bartleson (S.Bartleson@getdas.com) at DAS directly to get an update on the status of your order. Please be prepared to provide your Order Number. Additionally, you can also reach out to Nick Farrey on the Marketing Team for support at nfarrey@phusionprojects.com

3) I would like to cancel an order that I placed. How can I do that?

A: The POS portal does not currently offer any self-service options to cancel you order. However, you can reach out to Jim Murphy (J.Murphy@getdas.com), Erik Wagner (E.Wagner@getdas.com), or Stacy Bartleson (S.Bartleson@getdas.com) at DAS directly to request an order cancellation. Please be prepared to provide your Order Number. Additionally, you can also reach out to Nick Farrey on the Marketing Team for support at nfarrey@phusionprojects.com.

4) One of my business partners needs login credentials for the Portal. How can I get those?

A: You can reach out to Jim Murphy (J.Murphy@getdas.com), Erik Wagner (E.Wagner@getdas.com), or Stacy Bartleson (S.Bartleson@getdas.com) at DAS directly to request login credentials. Please be prepared to provide the name of the requestor and their email address. Additionally, you can also reach out to Nick Farrey on the Marketing Team for support at nfarrey@phusionprojects.com.

5) How can I find the tracking information for the order that I placed?

A: The portal sends an automated email with tracking info when an order (or a partial order) ships; look for an email from noreply@getdas.com containing tracking information. Alternatively, you can log in to the site, access your Account Dashboard, and view your Order History to find tracking info.

6) If my order is broken up into multiple shipments (partial order fulfillment), will I receive tracking info for every piece of the order?

A: Yes, tracking info will be generated for partial shipments as well as full shipments. Look for an email from noreply@getdas.com containing tracking information.

7) I attempted to place an order, but I didn’t follow through with it when the site indicated that the shipping charges would be extremely high. Why does this happen?

A: Due to the limitations of the portal site, all shipping charges are initially calculated based on UPS shipping rates. Be advised that large scale pieces will ship via freight for lower cost than advertised on the site.

8) I placed an order for many large display pieces, and the anticipated shipping cost on the site was incorrect. When will I know the actual shipping cost for my order?

A: Your shipping total will be updated in your Order History once the order has shipped in its entirety. Additionally, DAS releases an “Order Report” on a monthly basis that contains accurate shipping costs for orders that have fully shipped; please reach out to Nick Farrey on the Marketing Team at nfarrey@phusionprojects.com for access to this report

9) My wholesale partner placed an order on the portal, but I never received any tracking information. How can I track these orders?

A: Automated emails containing tracking information are only sent to the person that placed the order; please work with your partners to track these orders. Alternatively, you can reach out to Jim Murphy (J.Murphy@getdas.com), Erik Wagner (E.Wagner@getdas.com), or Stacy Bartleson (S.Bartleson@getdas.com) at DAS directly to get the tracking info. Please be prepared to provide your Order Number.